Villa Owners FAQ
I’m interested – what do I do next?
Just send us an email or complete the contact form on the site, and we will get back to you to discuss further and to arrange an initial visit to your villa.
My villa is just being built now – when should I contact you for help?
We recommend that new villa owners contact us at least 3 to 6 months before a villa is completed and ready and furnished, as then we can advise you on the furnishings that will help you to rent out your villa; start the staff recruitment process, and train them at our other villas, and most importantly start the marketing, as it always takes a while for a new villa to build up guests and a reputation.
We still want to regularly use our villa – is this OK?
Yes this is fine. While there are some restrictions on excessive use (it is not worth us undertaking all this work, if we can only then rent out the villa for a few months a year), many of our existing owners, including ourselves, still stay at their villas regularly.
What happens if friends want to stay at our villa?
There is no problem with friends staying at your villa. They can either stay for free as “an Owner Booking” in which case we treat them just like yourselves, or we can handle them like a normal guest booking with an agreed discount, in which case our fee is half the normal fee. Most owners though prefer for us to handle friends bookings, as we can be more objective when it comes to asking for and handling payments, and can deal with all the logistics as well.
How long do we have to commit to take advantage of your services?
We require a minimum 3 year contractual commitment. Most of the expenditures in terms of time and money are early in the first year, when also guest bookings tend to be less, and so we do require a commitment of at least this duration for us to take on your villa, although there are termination rights for certain unforeseen events, or where our service fails to meet certain agreed criteria.
I just want help managing my villa locally, but I want to carry out the marketing myself - can you help?
I am sorry but for us to assist in managing and/or staffing your villa we do require that you commit to the marketing service first.
Do you have any other questions? Just drop us an email at firstname.lastname@example.org and we are more than happy to help answer them.